Artificial intelligence isn’t just helping solopreneurs create content or automate marketing—it’s changing the way small businesses handle money and customer support. A new partnership between fintech giant FIS and customer interaction specialist Glia shows how agentic AI can empower local banks and credit unions to offer the kind of always-on, personalized service that big tech firms deliver. Meanwhile, consultancies like Gallea Ai are launching programs to help small and medium-sized businesses adopt AI without losing their identity.
These developments might sound distant from the day-to-day operations of solopreneurs, but they’re reshaping the tools you use to handle payments, finance, and customer relationships. This article walks you through two major announcements that can improve how you manage banking and consulting support—and how to start using them today.
AI Banking Gets Personal: FIS & Glia
On 9 October 2025, FIS announced it is integrating Glia’s AI-powered customer interaction platform into its Digital One suite for banks. Glia is known for blending conversational agents with live human assistance. The integration means that local banks and credit unions using FIS can now offer an AI agent that answers routine questions 24/7 and hands off complex issues to trained staff.
The partnership promises:
- Omnichannel customer experiences — customers can access support via web, mobile apps, or phone, and the AI agent keeps context across channels.
- Faster resolution times — the AI handles routine inquiries instantly and routes complex issues to the right human agent with full context, reducing wait times.
- Round-the-clock availability — banks can provide service outside traditional hours, with AI agents capable of handling account inquiries, transaction support, and basic financial guidance.
- Personalized experiences — by combining AI and human insight, banks deliver tailored advice while freeing staff to focus on high-impact interactions.
FIS emphasized that this integration is part of its broader Banking Modernization Framework. According to the press release, more than half of FIS customers have demanded modern digital banking experiences. Integrating AI agents into trusted bank infrastructure allows financial institutions to transform support without disrupting existing systems.
In essence, small banks can now offer the same 24/7 customer support that big banks tout—and solopreneurs can enjoy quick responses to account questions at any hour.
New Consultant on the Block: Gallea Ai
Launched on 10 October 2025, Gallea Ai is a consultancy dedicated to helping small and medium businesses navigate the AI revolution while preserving their brand identity. Based in Miami, with a North America–UK alliance, Gallea Ai aims to provide AI literacy, custom guidance, and stepwise solutions tailored to the unique needs of SMBs. Their mission is to ensure that AI adoption happens for businesses, not to them.
Key points from the launch include:
- Practical AI literacy and custom guidance — Gallea Ai teaches small business leaders to understand AI concepts, then designs solutions that fit their specific operations.
- Protection of business identity and culture — AI should enhance, not replace, the core values and customer trust that make your company unique.
- Stepwise transformation — Gallea Ai’s roadmap spans three horizons: immediate quick wins, growth strategies aligned with your plans, and long-term transformation where AI becomes integral to your business.
- North American–UK expertise — the firm brings a cross-border perspective, helping businesses scale across markets while maintaining local nuance.
For solopreneurs who feel overwhelmed by the flood of AI tools and promises, a consultancy like Gallea Ai could provide the missing bridge between ambition and execution.
Tools You Can Start Using Today
FIS & Glia’s AI Banking Suite
- Check your bank’s provider. If you use a community bank or credit union, ask whether they partner with FIS and whether the Glia integration is active. Many smaller institutions will roll out the AI agent over the coming months.
- Opt in to AI chat. When the service becomes available, sign up through your bank’s online banking portal or mobile app. Look for an option to enable “AI assistant” or “virtual banking agent.”
- Use the agent for routine tasks. Try asking about account balances, recent transactions, or setting up a new payee. The system is designed to handle basic requests instantly.
- Escalate when needed. For complex issues—like disputing a transaction or applying for a loan—the AI agent will route you to a human banker with full context. Ensure your profile and contact information are up to date for seamless handoffs.
- Track your experience. Note response times and satisfaction with the AI agent versus human support. If the AI isn’t meeting expectations, share feedback with your bank so they can refine the system.
Gallea Ai Consultancy
- Assess your AI readiness. Make a list of tasks you want to improve—marketing, customer service, operations, or finance. Identify where you spend the most time or face bottlenecks.
- Schedule an introductory call. Visit Gallea Ai’s website and book a consultation. During the call, discuss your goals, pain points, and budget.
- Engage in an AI literacy session. Gallea Ai offers practical education on AI concepts tailored to SMBs. Build your confidence before jumping into implementation.
- Develop a phased plan. With Gallea’s help, set short-term goals (immediate horizon), mid-term projects (growth horizon), and a long-term vision (transformation horizon). Prioritize projects that deliver quick wins and build momentum.
- Protect your brand. Ensure every AI solution aligns with your company’s values and customer expectations. Use Gallea’s guidance to avoid tools that feel impersonal or intrusive.
What These Announcements Mean for Your Business
These two developments illustrate how AI is moving from abstract hype to practical, accessible solutions for small businesses. With FIS and Glia, agentic AI is no longer reserved for big banks—your local credit union may soon offer a virtual agent that handles everyday inquiries and frees human bankers to provide high-value advice. This means you can manage finances faster, reduce time spent on hold, and get personalized support whenever you need it.
Gallea Ai’s launch underscores the importance of guidance. Many solopreneurs struggle to implement AI because vendors pitch complex solutions without context. A dedicated consultancy focused on SMBs can help you understand which tools to adopt, how to maintain your brand identity, and how to phase adoption over time.
Together, these announcements point to a broader trend: AI is becoming more accessible, more specialized, and more human-centric. Agentic systems act on your behalf, while human advisors ensure the technology aligns with your values and business goals. By combining these approaches, small businesses can harness AI’s efficiency without sacrificing a personal touch.
Your Next Steps: Turning Insights into Action
- This week: Contact your bank to ask about upcoming AI enhancements and sign up for any beta programs. Schedule an introductory call with Gallea Ai to discuss your needs.
- By month-end: Test at least two transactions or inquiries through the AI banking agent once it’s available, and evaluate its impact on your workflow. Complete Gallea’s AI literacy session and identify one area of your business for immediate AI improvement.
- This quarter: Integrate an AI tool (such as chatbots or automated invoicing) based on your Gallea plan, and set measurable goals for time saved or revenue increase. Continue providing feedback to your bank and consultancy to refine their services.
- Ongoing: Stay informed about new AI tools and consult advisors before adopting them. Prioritize solutions that enhance customer experience and preserve your brand’s personality.
Final Thoughts: Embrace AI Thoughtfully
Artificial intelligence is entering the core of banking and business consulting. For solopreneurs and microbusinesses, this is both an opportunity and a challenge. The integration of Glia’s AI platform into FIS’s Digital One suite means even the smallest bank can now offer 24/7 support and faster resolution times. At the same time, consultancies like Gallea Ai are stepping in to help you choose and implement the right technologies while protecting your brand identity.
Don’t let the scale of AI transformation intimidate you. Start with the tools and services that offer clear benefits—automating routine banking tasks, learning the basics through expert guidance, and experimenting with AI solutions in a controlled, stepwise manner. By combining agentic automation with human insight, you can harness AI to accelerate your business growth while preserving what makes your company unique.
